Returns

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned in their original packaging. To request a return, email support@elementlabs.us with Email Subject 'RETURN' with your order number. Returns sent without prior authorization will not be accepted.

Return Shipping

Once your return is approved, we will provide a return shipping label and instructions. Return shipping costs will be deducted from your refund. Original shipping charges are non-refundable. Please package all glassware securely. Items damaged during return shipping may not be eligible for a refund.

Refunds

Once your return is received and inspected, we will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@elementlabs.us

Exchanges

We accept exchange within 30 days of delivery. To exchange an item, request a return and place a new order for the item you would like instead.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@elementlabs.us immediately with your order number and photos of the item and packaging.

We will work with you to arrange a replacement or refund.

ACCIDENTAL DAMAGE AND IMPROPER USE

Unless expressly stated in a separate written warranty, we do not provide replacements or refunds for glassware damaged after delivery due to accidental drops, impact, improper handling, improper cleaning, exposure to unsuitable temperatures, or failure to follow product-specific care instructions.

Normal wear, minor surface marks resulting from use, and damage caused by unauthorized commercial use are not covered.

Final Sale

Gift cards and items marked as final sale cannot be returned or exchanged.